Service & Support

1.Premium quality products come with a 5-year warranty.

2.Standard products enjoy a 3-year warranty.

3.Warranty coverage includes LED modules, power supplies, control systems and other major components.

4. Repair Service: We support return repair via express delivery or other agreed methods. Shipping fees shall be shared equally by both parties.

5. Return & Exchange Policy: We deliver products strictly in accordance with contract specifications. The buyer may raise objections within 3 days upon receipt of goods. If the quantity or specifications fail to match the contract, we will replace equivalent goods or supplement the missing items after verification, and we will bear the relevant shipping costs.

6.Accidental Damage: We can provide accessories at cost price.

7.Post-warranty Service: We only charge actual service fees, including labor fees, spare parts costs and round-trip shipping fees.